Terms & Conditions

Mobiles & Tablets

General Terms & Conditions:

This service Contract is not transferable to any subsequent owner of the Protected Device
The Accidental Damage Protection Service contract must be purchased at the same date and time of purchasing the device, and should be in the same invoice.
This Accidental Damage Protection Service subscription is for one non-renewable year.
This service is exclusive to the device’s IMEI (International Mobile Equipment Identity) and Serial Number registered on eXtra’s system and the Service Contract.

The Customer is entitled to a maximum of

	During the service contract
Repaier	2 times
Replace	1 time

Replacement or Repair decision is only allowed to be decided based on technical diagnosis and Technician decision assigned by the Service Provider.
The maximum limit for the repair or replacement costs for the whole duration of the Accidental Damage Protection Service contract will be in any case, the purchase value of the protected goods.
In case of replacement, the customer will be given the same brand & model as the protected device or a like for like device excluding any Accessories such as covers, protectors, chargers, and earphones.
The customer must contact the Service Provider within a maximum period of 15 working days from the date of the Accidental Damage event.
The Accidental Damage Protection Annual Service contract shall automatically terminate upon 2 repairs or when the protected device is replaced with a new device without prejudice to the exclusions of these general conditions and the covered limits.
The Service Provider shall provide genuine parts and shall not void the manufacturer warranty for any Protected Device.
This contract is valid only in Oman.
This service is not valid for mobile devices & Tablets above 800 OR.
This service is for mobile phones & Tablets only and is not eligible for any other types of devices.
The customer must present the original invoice of the Protected Device and the Service Contract to use the service.
The Service Provider shall bear the costs of repairing or replacing the Protected Good, in case of Accidental Damage, as a result of the following sudden causes:
- Damages caused by sand
- Damages caused by spills or accidental fall in liquids
- Damages caused by humidity or moisture
- Damages caused by dropping or impacts
Devices are subject to information loss in the process of repair and replacement.
In the case of replacement, the ownership of the old device is automatically transferred to the Service Provider.
In case of returned devices to eXtra within 7 days from the purchase date, 100% of the subscription fees will be refunded subject to the protected good being sealed with no damage.

Customer shall:

Take all reasonable precautions to minimize any damages or loss.
Contact the Service Provider as soon as possible to notify the damage.
To provide the Service Provider with all relevant information as may be required.
The Customer approves that any user/ password, email or applications (pre-set and/or installed) should be removed from the protected device at the time of service. The customer will give all requested information to the Service Provider to access the protected device.
Backup copy of the device’s data should be done by the Customer before handing the Protected Device to the Service Provider for repair/replacement services.
By purchasing this service, the customer agrees to the full understanding of the Service Contract terms and conditions.

General exclusions:

The following cases are excluded from the scope of the Accidental Damage Protection Service Contract:

Repairs or replacement of the device conducted at any unauthorized service center or repair shop or facility
Any Force Majeure event as deﬁned by competent courts or laws in the country of the contract issuance such as earth movement, including but not limited to earthquake, subsidence, sinkhole collapse, landslide, mudslide, earth sinking or tsunami; nuclear hazard, reaction or radiation or radioactive contamination, however caused; war, including undeclared or civil war, military force insurrection, rebellion, armed conﬂict, usurped power or action taken by government authority.
Accidental damage or losses that occur outside Oman.
Normal wear and tear, obsolescence, corrosion and rust, even where this entails fading or loss of enamel coating on the screen.
Slight damage of the Protected Device, including but not limited to chips at edges or minimal damage such as scratches, dents and any other purely cosmetic damages which do not impair visibility or normal use of the terminal. Slight damage shall not include cracking of the screen.
Failures caused by mishandling or inadequate use, including but not limited to: heat or cold exceeding the manufacturer’s indications, and voltage changes.
Dully excluded Accidental damages of accessories, such as remote control, adapters, battery, hands-free kit, chargers, transformers, external cables or any consumable parts.
Accidental damages of accessories, such as remote controls, adapters, batteries, hands-free kit, chargers, transformers, external cables or any consumable parts.
Software (including operating systems) loss or failure, conﬁgurations of user settings, or the process of backing up or recovery of data, loss, corruption, or damage to data operating systems, damages caused by viruses or any kind of software issue, and software programs that are installed in the device that renders the Protected Device inoperative.
Intentional Damage or damage due to negligence or misuse
The loss, theft or mislaying of the Protected Device
Repairs, replacements, modiﬁcations made to the device of a non-authorized technician or any type of self-repair or attempt to self-repair or use of the device not in accordance with the manufacturer’s instructions or not authorized by the manufacturer or the Service Provider.
Damages not attributable to a single speciﬁc event as listed in this Service contract.
Loss or damage caused by incorrect storage, poor maintenance, willful negligence, incorrect installation, incorrect set up, unless the authorized service center representative would conﬁrm otherwise with due substantiation.
Loss or damage that is covered by a supplier, dealer or factory warranty.
The Accidental Damage Service Contract is not applicable if the model number, or Serial Number, or IMEI or serial number sticker (previously registered) of the Protected Device is removed, altered, damaged, defaced, smudged or erased, or if a different model, IMEI/Serial Number is stated other that the one on the Service Contract.
The customer is entitled to the beneﬁts of the service upon paying the service fees only as a one-time charge for each repair or replacement under this service contract:
- Repair service fees: 10 OR
- Replacement service fees: 25 OR
Consequential damage of any kind.
Transportation or shipping costs borne by the Customer to and from an authorized repair facility designated by the Service Provider.
Repairs or replacement of the device conducted without previous permission from the Service Provider.
Cost of disassembling the device for the diagnosis, when the accidental damage is not covered under this Accidental Damage Protection Service contract for any reason.
Goods and devices that are not mentioned on the Eligible Protected Goods list.
Any kind of Civil Liability incurred by the Customer.
Any Service or event reimbursable under any insurance, protection service or manufacturer Warranty
Manufacturing defects acknowledged or accepted by the manufacturer, as well as any epidemic failures or any damages caused by a latent pre-existent manufacturing defect.
Devices considered waterproof by the manufacturer and devices pertaining an IP rating above 68 are excluded from water damage cover. It is understood here that any other liquid damage (water, coffee, soft drink, etc.) which is not covered by the manufacturer warranty will be covered by this Accidental Damage protection service contract.

Eligible Protected Goods:

The eligible devices are as per the below list:

Apple iPhones & iPads
Android smartphones & Tablets
Huawei smartphones & Tablets

Replacement of the Device by Manufacturer Warranty Provider:

In the event the Protected Device is replaced by the manufacturer warranty provider due to manufacture faults or defects, the Customer is required to update his/her subscription data. The Customer shall provide ofﬁcial proof from the manufacturer warranty provider which shows that the replacement of the device and such proof should contain the details of the device’s IMEI, Serial Number, brand and model of the replaced device. Such request shall be reported to the Service Provider when requesting for service.

Service requests:

The Customer must contact the Service Provider by telephone on 22826761 or by email on TECHDEP@mapfre.com within a maximum period of ﬁfteen (15) working days from the date of the Accidental Damage. The Customer is then required to submit the required documents or device to the authorized repair facility designated by Service Provider within a maximum of ten (10) working days from the date of accidental damage notiﬁcation by the Customer.

When the Customer declares damage, the Accidental Damage Declaration Form shall be ﬁlled out, signed and submitted to the Service Provider by the customer. The Customer must provide the Service Provider with the following documents:

Copy of the Service Contract
Copy of the Customer’s Identiﬁcation: CPR or Passport
Accidental Damage Service Request Form to be ﬁlled out at the time of submitting the damaged device to the appointed workshop.

The Service Provider will arrange the repair of the covered damages in an authorized repair facility, under these Terms and Conditions and in accordance with the Customer, who is required to allow access to the protected device or the transfer of the protected device where necessary. “Gulf Assist shall be responsible for all the services administration and payments related to the Accidental Damage Protection Service for mobiles & tablets subscribed through eXtra”.

Computers

General Terms & Conditions:

This service can only be purchased at the time of purchasing a new computer from one of eXtra stores.
The service coverage commences on the original computer purchase date and will expire on the date noted on the contract.
The service is inclusive of the manufacturer’s warranty; it does not replace the manufacturer’s warranty, but provides certain additional benefits during the term of the manufacturer’s warranty.
After the manufacturer’s warranty expires, this service continues to provide same manufacturer’s warranty benefits as well as certain additional benefits listed within the service details.
All repairs and maintenance covered under this service will be performed on a carry-in basis to eXtra stores only. If there is no eXtra store in your city; you will be required to ship your computer to the nearest eXtra store for repair on your account.
You must operate your computer in line with the manufacturer’s instructions.
This service is valid only inside the borders of Sultanate of Oman.

Purchases Records / Program Ownership:

All original receipts and service contract are required for any repair or replacement. In case of replacement, the old product will be kept by eXtra.
You can transfer the ownership of this service to the new owner of a covered computer. However, the service itself is not transferrable to any other computer.
The service holder must have the original documents to receive the service.

Recurring Repairs Policy:

There is no limit to the number of repairs to your computer which can be approved during the period of this service.
After three repairs for the same fault have been completed on the computer within any consecutive twelve months and that computer requires the same fourth repair, as determined by eXtra service center, you could recieve a replacement new product with the same features of original product or higher (based on availability).

General Exclusions:

This program does not cover by any means any of the following:

Damage or failure caused by accidental or intentional physical damage, broken screens, spilled liquids, misuse, abuse, normal wear and tear, altered serial numbers or damage caused by non-authorized repair personnel
Non-operating and cosmetic damage such as damage to paintwork or scratches to the computer.
Loss of any data/files that exists on the computer while being repaired. Therefore we recommend that you perform data back up on a regular basis as we will not restore any data/files in the event of repairing your computer.
Loss, failure, corruption, or damage of any software or operating system.
Damage or failure of the computer due to virus attacks, configuration of user settings or the processes of backing up or recovery of data.
Damage resulting from power outage, power surges, fluctuating voltage or improper voltage or current.
Internal or external batteries of the product.
Damage or failure related to a computer hardware that was not included in the original purchase package.
Costs arising from being unable to use the computer, including, but not limited to, loss of profits, loss of data, down-time and charges for time and efforts.
Theft of the computer hardware.
Computers sold with no manufacturer warranty.

Manufacturer’s Responsibilities:

Parts and services covered by the manufacturer’s warranty are the responsibility of the manufacturer only during the manufacturer’s warranty covered period. Availability of spare parts as well is the responsibility of the authorized local supplier in-order to execute the repair activities after the manufacturer’s warranty period.

Availability of Services:

This service includes pixel burn-out warranty based upon the manufacturer’s guidelines.
Repair time is the time from receiving the product at any eXtra service centre to the time the customer is notified about completion of the repair.
If eXtra service centre is not able to repair the computer within 30 days, you will be entitled to have a replacement with a new product.
The 30 days are calculated from the time of receiving the computer at any eXtra store till the customer is notified about the completion of the repair activity.

Cancellation / Termination of the service:

This service is not available or valid on products used for commercial purpose (multi-user organizations) or public rental. Use of a product for those purposes will void this service.
This service shall be cancelled by us for fraud or material misrepresentation, including but not limited to: change, alteration or removal of serial numbers, or unauthorized repair.
In case of cancellation within seven days of the purchase of this service, you shall receive a full refund of the price for the program provided that no service has been performed.
No cancellation fee applies to this service.
If we replaced the product for any of the reasons stated in this contract; the defective computer will become a property of the United Electronics Company "eXtra", and the service will immediately be deemed to be fulfilled and will terminate.

Small Appliances & Gaming

Details of the Step-up Service:

All program repair and preventive maintenance activities (except when mentioned differently on the service contract) will be performed on a carry-in basis only and must be arranged through an Extra store or service center.
All service coverage commences on the original product purchase date and will expire on the date noted on the service contract.
The service is inclusive of the manufacturer's warranty; it does not replace the manufacturer's warranty, but provides certain additional benefits during the term of the manufacturer's warranty. After the manufacturer's warranty expires, this program continues to provide some of the ty benefits as well as certain additional benefits listed within the service details.
If there is no eXtra store in your city; you will be required to ship your covered product for repair.
This service ownership is transferable. The program holder must have original documentation to receive service.

Purchases records (in case of replacement or repair):

All original receipts and service contract are required for any replacement, and the old product will be kept by eXtra. The original service contract is required for any repair service.

Recurring Repairs Policy:

After three same service repairs have been completed on an individual product within any consecutive twelve months and that individual product requires the same fourth repair, as determined by eXtra service centre, you could receive a replacement new product with same features of original product or higher (bases on availability).

General Exclusions:

This service does not cover by any means any of the following:

Repairs caused by accidental or intentional physical damage, spilled liquids, misuse, abuse /normal wear and tear.
Altered serial numbers or damage caused by non-authorized repair personnel.
Replacement costs for lost or consumable parts (knobs, remotes, cartridges, drums, lamps, batteries, etc.).
Cosmetic damage and problems due to improper and/or non-factory installations or repairs. This service is not available or valid on products used for commercial purpose (multi-user organizations), public rental. Use of a product for those purposes will void this service.

The service does not cover:

Loss of any information or data that fails on a product while being repaired. It is your responsibility to back-up data stored on any media, including, but not limited to, computer drives, disks, CDs, DVDs, and memory cards.
Repairs related to installed software, computer viruses or computer hardware that is added after the original purchase. Indirect consequential or incidental damages, including, but not limited to, loss of profits, loss of data, down-time and charges for time and efforts.
Any fees related to third party contracts.
Theft
Any product outside the country of purchase (unless otherwise stated in the contract).
Consumable and disposable materials/parts (paper, ink...).
Items sold with no manufacturer warranty or “As Is” items. If we replace the product for any of the reasons stated in this contract; the program will immediately be deemed to be fulfilled and will terminate.

Manufacturer's responsibilities:

Parts and services covered by the manufacturer's warranty are the responsibility of the manufacturer only, during the manufacturer's warranty covered period. Availability of the spare parts as well is the responsibility of the authorized local supplier in order to execute the repair activities after the manufacturer's warranty period.

Availability of Services:

Purchaser of the service program will be entitled to a 48 hours response time, the response time is the time from eXtra receipt of the service request till the time when a decision is made about the request.
Purchaser of the service program will be entitled for a temporary replacement of his original product if the repair takes more than 48 hours. The temporary replacement is of different brand, size and value from the original product and should be returned immediately when the repaired product is returned to the customer.
Repair time is the time from original product withdrawal from the customer home, if applicable, or the receipt of the product at any eXtra service center to the time the customer is notified about completion of the repair.
If the eXtra service center is not able to repair the product within 30 days, you will be entitled to have a replacement with a new product.
30 days are calculated from the time of the original product withdraw from customer home, if applicable, or the receipt of the product at any Extra service center till the customer is notified about the completion of the repair activity.

Cancellation / Termination of the service:

This program shall be cancelled by us for fraud or material misrepresentation, including but not limited to commercial or rental use. Unauthorized repair of covered equipment shall result in the cancellation of the program by us. In case of cancellation within seven days of the purchase of this program, you shall receive a full refund of the price for the program provided no service has been performed.
No cancellation fee applies to this program.

Preventive maintenance checks:

This program includes cleaning and/or alignments limited to the following products: home cassette desks, VCRs and camcorders. These maintenance checks are limited to once a year. All preventive maintenance checks will be performed on a carry-in basis.

Product specific benefits:

Viewing mechanisms (including, but not limited to, LCD TV screens, Plasma TV screens) are covered, unless failure is due to accidental or intentional damage.
This service provides pixel replacement based upon manufacturer's guidelines.
The program includes re-installation for one time during the program period of same products (plasma, home theater, washing machine) if originally installed by eXtra technician. This does not include any transportation cost from the original place to the new one.

White Goods

Details of the Step-up Service:

All program repair and preventive maintenance activities (except when mentioned differently on the service contract) will be performed on a carry-in basis only and must be arranged through an Extra store or service center.
All service coverage commences on the original product purchase date and will expire on the date noted on the service contract.
The service is inclusive of the manufacturer's warranty; it does not replace the manufacturer's warranty, but provides certain additional benefits during the term of the manufacturer's warranty. After the manufacturer's warranty expires, this program continues to provide some of the ty benefits as well as certain additional benefits listed within the service details.
If there is no eXtra store in your city; you will be required to ship your covered product for repair.
This service ownership is transferable. The program holder must have original documentation to receive service.

Purchases records (in case of replacement or repair):

All original receipts and service contract are required for any replacement, and the old product will be kept by eXtra. The original service contract is required for any repair service.

Recurring Repairs Policy:

After three same service repairs have been completed on an individual product within any consecutive twelve months and that individual product requires the same fourth repair, as determined by eXtra service center, you could receive a replacement new product with same features of original product or higher (bases on availability).

General Exclusions:

This program does not cover by any means any of the following:

Repairs caused by accidental or intentional physical damage, spilled liquids, misuse, abuse /normal wear and tear.
Altered serial numbers or damage caused by non-authorized repair personnel.
Replacement costs for lost or consumable parts (knobs, remotes, cartridges, drums, lamps, batteries, etc.).
Cosmetic damage and problems due to improper and/or non-factory installations or repairs. This service is not available or valid on products used for commercial purpose (multi-user organizations), public rental. Use of a product for those purposes will void this service.
Loss of any information or data that fails on a product while being repaired. It is your responsibility to back-up data stored on any media, including, but not limited to, computer drives, disks, CDs, DVDs, and memory cards.
Repairs related to installed software, computer viruses or computer hardware that is added after the original purchase. Indirect consequential or incidental damages, including, but not limited to, loss of profits, loss of data, down-time and charges for time and efforts.
Any fees related to third party contracts.
Theft
Any product outside the country of purchase (unless otherwise stated in the contract).
Consumable and disposable materials/parts (paper, ink...).
Items sold with no manufacturer warranty or “As Is” items. If we replace the product for any of the reasons stated in this contract; the program will immediately be deemed to be fulfilled and will terminate.

Manufacturer’s Responsibilities:

Availability of Services:

Purchaser of the service program will be entitled to a 48 hours response time, the response time is the time from eXtra receipt of the service request till the time when a decision is made about the request.
Purchaser of the service program will be entitled for a temporary replacement of his original product if the repair takes more than 48 hours. The temporary replacement is of different brand, size and value from the original product and should be returned immediately when the repaired product is returned to the customer.
Repair time is the time from original product withdrawal from the customer home, if applicable, or the receipt of the product at any eXtra service center to the time the customer is notified about completion of the repair.
If the eXtra service center is not able to repair the product within 30 days, you will be entitled to have a replacement with a new product.
30 days are calculated from the time of the original product withdraw from customer home, if applicable, or the receipt of the product at any Extra service center till the customer is notified about the completion of the repair activity.

Cancellation / Termination of the service:

This program shall be cancelled by us for fraud or material misrepresentation, including but not limited to commercial or rental use. Unauthorized repair of covered equipment shall result in the cancellation of the program by us. In case of cancellation within seven days of the purchase of this program, you shall receive a full refund of the price for the program provided no service has been performed.
No cancellation fee applies to this program.

Preventive maintenance checks:

Product specific benefits:

Viewing mechanisms (including, but not limited to, LCD TV screens, Plasma TV screens) are covered, unless failure is due to accidental or intentional damage.
This service provides pixel replacement based upon manufacturer's guidelines.
The program includes re-installation for one time during the program period of same products (plasma, home theater, washing machine) if originally installed by eXtra technician. This does not include any transportation cost from the original place to the new one.

TV's And Home Theater

Details of the Step-up Service:

All program repair and preventive maintenance activities (except when mentioned differently on the service contract) will be performed on a carry-in basis only and must be arranged through an Extra store or service center.
All service coverage commences on the original product purchase date and will expire on the date noted on the service contract.
The service is inclusive of the manufacturer's warranty; it does not replace the manufacturer's warranty, but provides certain additional benefits during the term of the manufacturer's warranty. After the manufacturer's warranty expires, this program continues to provide some of the ty benefits as well as certain additional benefits listed within the service details.
If there is no eXtra store in your city; you will be required to ship your covered product for repair.
This service ownership is transferable. The program holder must have original documentation to receive service.

Purchases records (in case of replacement or repair):

All original receipts and service contract are required for any replacement, and the old product will be kept by eXtra. The original service contract is required for any repair service.

Recurring Repairs Policy:

After three same service repairs have been completed on an individual product within any consecutive twelve months and that individual product requires the same fourth repair, as determined by eXtra service center, you could receive a replacement new product with same features of original product or higher (bases on availability).

General Exclusions:

This service does not cover by any means any of the following:

Repairs caused by accidental or intentional physical damage, spilled liquids, misuse, abuse /normal wear and tear.
Altered serial numbers or damage caused by non-authorized repair personnel.
Replacement costs for lost or consumable parts (knobs, remotes, cartridges, drums, lamps, batteries, etc.).
Cosmetic damage and problems due to improper and/or non-factory installations or repairs. This service is not available or valid on products used for commercial purpose (multi-user organizations), public rental. Use of a product for those purposes will void this service.
Loss of any information or data that fails on a product while being repaired. It is your responsibility to back-up data stored on any media, including, but not limited to, computer drives, disks, CDs, DVDs, and memory cards.
Repairs related to installed software, computer viruses or computer hardware that is added after the original purchase. Indirect consequential or incidental damages, including, but not limited to, loss of profits, loss of data, down-time and charges for time and efforts.
Any fees related to third party contracts.
Theft
Any product outside the country of purchase (unless otherwise stated in the contract).
Consumable and disposable materials/parts (paper, ink...).
Items sold with no manufacturer warranty or “As Is” items. If we replace the product for any of the reasons stated in this contract; the program will immediately be deemed to be fulfilled and will terminate.

Manufacturer’s Responsibilities:

Availability of Services:

Purchaser of the service program will be entitled to a 48 hours response time, the response time is the time from eXtra receipt of the service request till the time when a decision is made about the request.
Purchaser of the service program will be entitled for a temporary replacement of his original product if the repair takes more than 48 hours. The temporary replacement is of different brand, size and value from the original product and should be returned immediately when the repaired product is returned to the customer.
Repair time is the time from original product withdrawal from the customer home, if applicable, or the receipt of the product at any eXtra service center to the time the customer is notified about completion of the repair.
If the eXtra service center is not able to repair the product within 30 days, you will be entitled to have a replacement with a new product.
30 days are calculated from the time of the original product withdraw from customer home, if applicable, or the receipt of the product at any Extra service center till the customer is notified about the completion of the repair activity.

Cancellation / Termination of the service:

This program shall be cancelled by us for fraud or material misrepresentation, including but not limited to commercial or rental use. Unauthorized repair of covered equipment shall result in the cancellation of the program by us. In case of cancellation within seven days of the purchase of this program, you shall receive a full refund of the price for the program provided no service has been performed.
No cancellation fee applies to this program.

Preventive maintenance checks:

Product specific benefits:

Viewing mechanisms (including, but not limited to, LCD TV screens, Plasma TV screens) are covered, unless failure is due to accidental or intentional damage.
This service provides pixel replacement based upon manufacturer's guidelines.
The program includes re-installation for one time during the program period of same products (plasma, home theater, washing machine) if originally installed by eXtra technician. This does not include any transportation cost from the original place to the new one.

Air Conditioners

Details of the Step-up Service:

All program repair and preventive maintenance activities (except when mentioned differently on the service contract) will be performed on a carry-in basis only and must be arranged through an Extra store or service centre.
All service coverage commences on the original product purchase date and will expire on the date noted on the service contract.
The servise is inclusive of the manufacturer's warranty; it does not replace the manufacturer's warranty, but provides certain additional benefits during the term of the manufacturer's warranty. After the manufacturer's warranty expires, this program continues to provide some of the ty benefits as well as certain additional benefits listed within the service details.
If there is no eXtra store in your city; you will be required to ship your covered product for repair.
This service ownership is transferable. The program holder must have original documentation to receive service.

Purchases records (in case of replacement or repair):

All original receipts and service contract are required for any replacement, and the old product will be kept by eXtra. The original service contract is required for any repair service.

Recurring Repairs Policy:

General Exclusions:

This program does not cover by any means any of the following:

Repairs caused by accidental or intentional physical damage, spilled liquids, misuse, abuse /normal wear and tear.
Altered serial numbers or damage caused by non-authorized repair personnel.
Replacement costs for lost or consumable parts (knobs, remotes, cartridges, drums, lamps, batteries, etc.).
Cosmetic damage and problems due to improper and/or non-factory installations or repairs. This service is not available or valid on products used for commercial purpose (multi-user organizations), public rental. Use of a product for those purposes will void this service.

The service does not cover:

Loss of any information or data that fails on a product while being repaired. It is your responsibility to back-up data stored on any media, including, but not limited to, computer drives, disks, CDs, DVDs, and memory cards.
Repairs related to installed software, computer viruses or computer hardware that is added after the original purchase. Indirect consequential or incidental damages, including, but not limited to, loss of profits, loss of data, down-time and charges for time and efforts.
Any fees related to third party contracts.
Theft
Any product outside the country of purchase (unless otherwise stated in the contract).
Consumable and disposable materials/parts (paper, ink...).
Items sold with no manufacturer warranty or “As Is” items. If we replace the product for any of the reasons stated in this contract; the program will immediately be deemed to be fulfilled and will terminate.
Air Conitioners transfer requests.

Manufacturer’s Responsibilities:

Availability of Services:

Purchaser of the service program will be entitled to a 24 hours response time, the response time is the time from eXtra receipt of the service request till the time when a decision is made about the request.
Purchaser of the service program will be entitled for a temporary replacement of his original product if the repair takes more than 48 hours. The temporary replacement is of different brand, size and value from the original product and should be returned immediately when the repaired product is returned to the customer (for the Window AC only).
Repair time is the time from original product withdrawal from the customer home, if applicable, or the receipt of the product at any eXtra service centre to the time the customer is notified about completion of the repair.
If the eXtra service centre is not able to repair the Window AC within 30 days and the Split AC within 5 days, you will be entitled to have a replacement with a new product.
The promised service level days are counted from the working days only.

Cancellation:

This program shall be cancelled by us for fraud or material misrepresentation, including but not limited to commercial or rental use. Unauthorized repair of covered equipment shall result in the cancellation of the program by us. In case of cancellation within seven days of the purchase of this program, you shall receive a full refund of the price for the program provided no service has been performed.
No cancellation fee applies to this program.
The contract will be terminated after the replacement. (1-time replacement).
The Service does not cover any issues caused by unauthorized installation teams.